Jaya2 com's Privacy Policy —
Your Data, Our Responsibility

Welcome to jaya2 com. This privacy policy explains what personal data we collect, why we collect it, and how we keep it secure. Please read this document carefully, as it forms an important agreement between you and jaya2 com regarding the management of your information.

Jaya2 com believes that user privacy is a fundamental right. That is why we maintain full transparency about the data we collect on our platform. Our privacy policy is built in compliance with international data protection regulations (GDPR) and applicable local laws.

This privacy policy applies to jaya2 com's website, mobile application, and all associated services. By using our platform, you agree to this policy.

Jaya2 com collects only the information necessary to deliver its services. A detailed breakdown of the data collected is provided below:

In addition to the information you provide at registration, we also collect certain technical data automatically. This data is primarily used to ensure security and improve our services. We do not store your full bank card or mobile banking details — only the information necessary to complete transactions.

Jaya2 com uses your information for the following purposes:

• Account Management: Your data is required to create, verify, and manage your account. Without it, we are unable to provide our services.
• Transaction Processing: Financial information is used to process deposits, withdrawals, and bonus payments.
• Security Assurance: Data is analyzed to prevent fraud, money laundering, and other illegal activities.
• Customer Support: Your contact details are used to respond accurately to your inquiries and complaints.
• Personalized Experience: Usage data is analyzed to recommend games suited to your preferences and to deliver relevant promotional offers.
• Legal Obligations: Certain data must be retained to comply with applicable laws and regulations.
• Responsible Gaming: Behavioral data is analyzed to identify signs of excessive gaming and provide timely support to affected users.

Jaya2 com may share data with third parties under limited circumstances and strict conditions. Those circumstances are described below:

• Payment Processor: bKash, Nagad, Rocket, and other payment gateways receive only the information needed to complete transactions. They operate under their own privacy policies.
• Identity Verification Agency: Identity verification during the KYC process is carried out by trusted third-party providers. This information is used solely for verification purposes.
• Law Enforcement Agencies: Responding to requests from authorities under court orders or valid legal processes is mandatory.
• Game Software Provider: For live games, the game provider may receive the minimum necessary information.

All third parties we work with are bound by a data processing agreement with jaya2 com, ensuring they use your data only for the specified purpose. jaya2 com never shares data with third parties for marketing purposes.

Cookies are small text files stored in your browser. jaya2 com uses the following types of cookies:

• Essential Cookies: These are required for the website's core functionality. They are used to maintain login sessions and ensure security. These cookies cannot be disabled.
• Functional Cookies: These are used to remember your preferences, such as language and theme.
• Analytical Cookies: Collects data to understand which parts of the site are used most. This information is completely anonymous.
• Marketing Cookies: Used to show relevant advertisements. You will have the option to opt out.

Jaya2 com employs industry-leading technology to keep your data secure. Our security measures include:

• 256-bit TLS/SSL encryption on all communications.
• Passwords are hashed using the bcrypt algorithm and are never stored in plain text.
• Sensitive data is stored in the database using AES-256 encryption.
• Two-factor authentication (2FA) is available.
• Regular security audits and penetration testing are conducted.
• Automated system for detecting suspicious activity.
• 24/7 monitoring and restricted access at our data centers.

That said, no method of transmission over the internet is 100% secure. Please do your part to keep your account safe — use a strong password and never share your login credentials with anyone.

As a jaya2 com user, you have several important rights over your own data:

• Right to Know: If you would like to know what data we hold about you, submit a request. We are required to respond within 30 days.
• Right to Rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you may request the deletion of your data.
• Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
• Right to Data Portability: You may request a copy of your data in a readable, portable format.
• Right to Object: You may object to the use of your data for specific purposes.

To exercise any of these rights, please contact our support team. Please note that due to legal obligations, some requests may not be fully fulfillable in all cases.

Jaya2 com does not retain data longer than necessary. Retention periods depend on the type of data and the purpose it was collected for:

• Active Account Information: For the entire duration the account remains active.
• Transaction Information: A minimum of 5 years for legal requirements.
• KYC Documents: A minimum of 5 years after account closure.
• Game & Betting History: A minimum of 3 years.
• Logs & Technical Data: Up to 12 months.

Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.

Jaya2 com strictly refrains from serving anyone under the age of 18. We do not knowingly collect or store data from minors.

If we become aware that a minor has registered on our platform, the account will be suspended immediately and all associated data will be deleted. We urge parents and guardians to ensure that minors cannot access platforms of this nature.

Jaya2 com may update this privacy policy from time to time. For any significant changes, we will notify you through the following means:

• A notice will be sent to your registered email address.
• A pop-up notification will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will be changed accordingly.

Continued use of the platform after any changes will be considered your acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

For any questions, requests, or complaints regarding our Privacy Policy, please contact us:

• Live Chat: Available 24/7
• Email: [email protected]
• Response time: typically within 48 hours